People - World Class Experts on hand
Whether you are calling about DNS changes or have a mission critical application down, our support team is optimally organized to provide you with ‘round the clock reliable, flexible, and responsive customer support. With our experience of supporting hundreds of servers over more than three years, we’re abreast of state-of-the-art hardware and software, troubleshooting techniques and workarounds.

Dedicated Customer Support Team
When you call or email into our support center, you are not routed. Our Technical Support staff is a dedicated team of customer service oriented individuals, most of which have over two years of technical and customer-facing experience. Their varied experience allows for quick resolution of any common problems you may have with your dedicated server.

System Administrators
Our Windows / UNIX Support staff is a veteran team of experienced individuals. Most have more than 4 years of experience working with Windows & UNIX Server Platforms. As a result, SCITX stands ready to not only respond, but to assist in the resolution of your hardware, software, and network needs 24 hours a day, 7 days a week.

Data Center Operations
The Hardware Engineering Group and Network Operations are your "Pit-Crew" watching the performance of your infrastructure. SCITX Customer server hardware and network performance is constantly monitored and managed, as well as being supported by our SLA’s.

Proprietary Monitoring and Management System
As a global Internet force, SCITX has invested in a custom Management System to ensure that your systems are always up and running. This system is automated and integrated into our trouble ticketing system, increasing speed-to-resolution and decreasing manual errors, all the while decreasing costs to our customers.